Different information follows different paths
Account, authentication, profile, partner-linking, diary, reflection, progress, reports, AI, support, voucher, and transaction information may have different storage and retention paths. We do not publish invented time periods where the operational rule has not been confirmed.
Start with the app or a direct request
Use available in-app controls to manage or delete information. For an account deletion request, use the Account Deletion page or email support@couplesquest.online. Do not send passwords, diary text, assessment answers, payment details, or identity documents.
Some records may need to remain
Information may be retained where reasonably necessary for security, fraud prevention, transaction records, dispute handling, backups, or legal obligations. The applicable retention rule should be confirmed for the relevant account and service path.
Deletion does not create new access
Deleting one account does not give another person access to private reflections. Partner-linked records and shared reports are handled according to the relevant account, consent, and sharing controls.