Account and login
Help with signing in, account access, verification or account-related settings.
Support
Contact Couples Quest Support
Choose the type of help you need, prepare an email, and send it through the secure support form.
Support topics
Start with the closest topic
Partner linking
Help inviting a partner, accepting an invitation, linking accounts or resolving an incorrect connection state.
Module progress
Help when a lesson, activity, Star, completion or learning-progress update does not appear as expected.
Module 2 onboarding
Help understanding the early Know Me Now journey, First Reward activities or getting started after sign-in.
Personal Insights
Questions about Big Five, expressions of care, attachment reflection or how Personal Insights are presented.
AI Companion
Help with AI Companion text interactions, presentation choices, saved preferences, AI Credits or educational guidance.
Diary or private-data question
Help understanding Diary privacy, reflection storage, deliberate sharing or other personal-data behaviour.
Reports and progress
Help with progress summaries, reports, practical next-step guidance or deliberate report sharing.
Vouchers and rewards
Help with vouchers, Stars, badges, medals, progression or another reward-related question.
Competition question
Ask about the public competition status or published campaign information. No competition is currently open.
Privacy or data request
Ask about personal information, privacy controls, data access, retention or deletion.
Technical problem
Report a crash, loading issue, display problem, unexpected error or another technical issue.
Accessibility
Tell us about an accessibility barrier or what would make Couples Quest easier for you to use.
Safety concern
Ask about safety features or report a safety-related product concern. This is not an emergency channel.
Partnership enquiry
Ask about a carefully scoped educational partnership or organisation-level enquiry.
Delete My Account
Start with the built-in Delete My Account option, or ask for help if you cannot access or complete it.
Other
Use this for a Couples Quest question that does not fit another support category.
Share only the information needed to help us understand the issue. Never include passwords, payment credentials, private Diary entries, full AI conversations or emergency information.
Complete the form below and the website will route it to the appropriate support recipient after confirmed delivery.
The Couples Quest app includes a built-in Delete My Account feature. Please use the in-app deletion option where available. Use this support form if you cannot access the app or need help completing the deletion process.
If the form cannot send, you can still prepare a message to support@couplesquest.online and review it in your email app.
Safety
If someone is in immediate danger
Do not use the app as an emergency channel. Move to a safer place and contact appropriate local or professional support.